Data Privacy Policy

Ballygunge Arena is committed to protecting the privacy and personal data of all our users. This Data Privacy Policy explains the types of information we collect, how we use it, the measures we take to safeguard it, and the rights you have regarding your data.

This policy applies to all users of our services, including visitors, members, event participants, and employees.

1. Information We Collect

We may collect the following categories of personal information:

• Personal Identification Information

• Full Name

• Residential Address

• Phone Number

• Email Address

• Date of Birth

• Financial Information

• Payment details

• Billing address

• Transaction history related to memberships, events, or services

• Health Information

• Medical conditions

• Physical disabilities

(Collected only when necessary for participation in specific activities or for safety purposes.)

• Usage Data

• Website and app interaction details

• Facility usage records

• Times of visit

• Participation in events

• CCTV Footage

• Video recordings captured by security cameras installed at our premises for safety and security purposes

2. How We Use Your Information

The information collected may be used for the following purposes:

• Service Provision

To manage memberships, event registrations, bookings, and other services requested by you.

• Communication

To send important updates, service-related notifications, promotional materials, and information about events and activities.

• Security & Safety

To maintain a secure environment through monitoring access and activities via security systems, including CCTV.

• Legal Compliance

To comply with applicable laws, regulations, or lawful requests from government authorities or law enforcement agencies.

• Service Improvement

To analyze usage patterns and improve our facilities, services, and overall user experience.

3. How We Protect Your Information

We implement appropriate technical and organizational measures to safeguard your personal data, including:

• Encryption

Sensitive information such as financial data is protected using secure encryption technologies.

• Access Controls

Personal data is accessible only to authorized personnel who require access to perform their job responsibilities.

• Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by applicable laws.

4. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. However, we may share information in the following circumstances:

• Service Providers

With trusted third-party vendors (such as payment processors, email service providers, or event coordinators) who assist in operating our services, under strict confidentiality agreements.

• Legal Obligations

When required by law, regulation, court order, subpoena, or other legal processes.

• Protection & Safety

To protect the rights, property, and safety of our users, staff, or the general public.

5. Your Rights

You have the following rights regarding your personal data:

• Right to Access – Request a copy of the personal data we hold about you.

• Right to Correction – Request correction of inaccurate or incomplete data.

• Right to Deletion – Request deletion of your personal data where there is no lawful basis for retention.

• Right to Object – Object to certain types of data processing, such as direct marketing.

• Right to Data Portability – Request transfer of your personal data to another organization, where applicable.

To exercise these rights, please contact us using the details provided below.

6. Cookies & Tracking Technologies

Our website and mobile applications may use cookies and similar tracking technologies to:

• Enhance user experience

• Monitor usage trends

• Improve website functionality

• Ensure security

You may manage or disable cookies through your browser settings.

7. Third-Party Links

Our website and applications may contain links to third-party websites. We are not responsible for the privacy practices, policies, or content of such external sites. Users are encouraged to review their respective privacy policies before sharing any personal information.

8. Updates to This Policy

We reserve the right to update or modify this Data Privacy Policy from time to time. Any significant changes will be communicated via:

• Our website

• Mobile application

• Registered email address

Continued use of our services after updates constitutes acceptance of the revised policy.

9. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:

Ballygunge Arena
[Block-G, 8, Anil Maitra Rd, Ekdalia, Ballygunge, Kolkata, West Bengal 700019]
[info@ballygungearena.com]
[(+91) 8100849044]

This policy ensures that the privacy and personal information of all users at Ballygunge Arena are handled responsibly and in compliance with applicable data protection laws.